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The gesture, an "OK," communicates an affirmative in the US. The training is being provided to employees of the Hyatt-Regency in Savannah, Georgia USA as part of their preparation for hosting leaders of the Group of Eight G8 countries and journalists during the G8 summit June Particularly this year, Americans hosting international visitors need to be sensitive to how their words and actions can be interpreted.
Interacting effectively with people of different cultures requires careful study of differences in behavioral expectations. Such expertise will continue to become important for managers in the 21st century. The Arab comes even closer. After waiting half an hour, the German account executive becomes very annoyed and makes a call to the office of the Mexican manager who had agreed to meet her at After outlining the parameters of the project, the Canadian project leader asks the members of his Indian project team for their recommendations as to how they should proceed.
The team members are bewildered.
With the increasing globalization of business, differences among the cultures of various nations can complicate interactions among business people from different nations. National culture can be viewed as the norms, values and beliefs shared by individuals from a particular nation that distinguish it from other nations.
Our cultural environment causes us to act in ways that we believe are appropriate but that people from other cultures may not be comfortable with or may not understand. As the illustrations above demonstrate, when individuals from different cultures interact, the behaviors that are consistent with the norms of one culture may violate the norms of another.
In the first example, the Arab businessman is most comfortable having a conversation standing very close to the other man--much closer than the typical distance between two people conversing in the US.
In the second example, the time that the German account executive expects the Mexican manager to arrive at their When the Mexican manager agreed on In the third example, the Canadian project leader intends to show his respect and confidence in his team by asking for their input.
An appreciation of cultural diversity helps managers function in the increasingly global business environment. Cultures affect the way people act and what they expect from others.
In the future, getting work done with and through other people will require an understanding of differences among national cultures.
If we assume that all individuals in a certain group have exactly the same characteristics, then we are stereotyping. Of course, individuals within a country differ from each other to a certain extent, and nations have subcultures too.
In addition, people often adapt their behaviors to suit their situations. The information below about national cultures are generalizations rather than hard-and-fast rules that apply to every individual at all times. Hofstede found that cultures differed on the dimensions of individualism versus collectivism, power distance, uncertainty avoidance, and achievement versus quality of life orientations1.
In cultures that are highly individualistic, people are expected to be self-reliant and independent, and to focus primarily on caring for themselves and their immediate families.
In cultures that are highly collectivist, people are expected to serve the groups to which they belong e. Employees from collectivist cultures tend to have more favorable attitudes toward teamwork, and they prefer reward systems that provide incentives for group achievement.
They prefer group recognition to personal recognition for accomplishments, and may even see recognition that singles them out as a disincentive for accomplishments.
Employees from individualistic cultures tend to have more trouble committing to teamwork as highly as they commit to their personal goals.Cultural diversity is a form of appreciating the differences in individuals.
The differences can be based on gender, age, sex, ethnicity, sexual orientation, and social status. discuss how appreciating cultural diversity affects peoples’ ability to communicate effectively in the context of a multinational corporation or an international nonprofit agency.
A major producer of plastics in the United States is about to expand its business. The art of business communication has evolved as globalization has set disparate businesses cultures of the world on a collision course. Emerging economies have begun to integrate the business.
"A diversity cartoon/comic, including an overview/summary of diversity and cultural awareness; for use in business presentations, training and development, academic environments, human resources, when coaching, in workplace/office meetings, etc.".
The art of business communication has evolved as globalization has set disparate businesses cultures of the world on a collision course. Emerging economies have begun to integrate the business. Appreciating Cultural Diversity. In a Nutshell Our cultural backgrounds affect how we think, feel and act.
In the new millennium, savvy managers will understand and appreciate cultural diversity.